General information

Bespoke Golf Experiences Limited, company No.10416755 is registered in the United Kingdom. Your booking with Bespoke Golf Experience Ltd and all matters arising out of it are governed by English Law. The use of our website is based on the terms and conditions contained in this document. In using our website you are clearly indicating your acceptance to be bound by them.

Accuracy

We have taken great care to ensure that the information we have given you, both on our website www.bespokegolfexperiences.com along with our proposal to you, is as accurate as possible. All information is offered as advisory and we will not be held responsible for any misconceptions that may result from its use.

Contract

The contract is between the leader of the party and us. The lead name must be 18 years or over and have the authority to make the booking and to accept the terms and conditions on behalf of everyone in your party. The contract is subject to English Law and is binding under the relevant conventions. The contract will commence when we have received your initial deposit and you have received our reservation document. Receipt by us of your deposit acts as a confirmation that you have read and understood the conditions of your booking. We will send you a booking confirmation once reasonable progress has been made in securing your choice of hotel, golf course preferred tee times (if any) method of transportation along with any other service we provide and that you have requested. We will inform you directly if these arrangements take longer than anticipated to organise. Your booking confirmation will clearly show the requested elements of your golf tour, including details of accommodation, golf courses booked and other arrangements involved in the golf tour. All times specified in your proposal are local which will also detail the total cost payable and a payment schedule. If we are unable to secure your preferred tee times or hotel we will contact you immediately.

Booking terms and conditions

We have listed below the booking conditions and procedures in order to ensure they are as clear as possible, whilst continuing our policy of common sense and fair play to you. In these terms and conditions, we/us shall mean Bespoke Golf Experiences and you / the client shall mean the person in whose name the booking is made. That person shall take responsibility for all persons on whose behalf the booking is made.

Deposits and full payments

When reserving your golf holiday we require a minimum deposit payment of 20 % of the quoted price. We may ask for a larger deposit where we are required to prepay a greater sum to any of our partners to secure your booking. The remaining balance must be paid no later than eight weeks before the start of your golf holiday or at the time of booking if less than eight weeks prior to the commencement date. We cannot confirm bookings until such time as we have received your deposit. We also reserve the right to cancel any booking for which the total price has not been paid by the due date. Full details of how to pay the deposit are clearly shown on the invoice. Payments made by sterling BACS, CHAPS or SWIFT transfer do not incur any charges.

Please note: If payment is made by any other than the aforementioned means (by credit card) you will incur charges commensurate with those incurred by us from your relevant card supplier.

If you wish to pay the deposit and /or outstanding balance by a currency other than Euros, the applicable exchange rate for the currency of your choice to Euros will be as quoted by us on the date that the deposit. When the final payment for your tour is required by us we reserve the right to alter that payment due to any fluctuation between your chosen currency and that of the country you are visiting.

Cancellation or amendments by the client

You may of course change numbers or cancel your golf tour at any time provided that the person who originally booked the tour supplies us with written notification. All amendments are subject to availability and as such, we may not always be able to fulfill your request. In the event of any other changes, you must pay any costs incurred by us in making the amendment, together with any costs or charges incurred or imposed by any of the hotel or suppliers concerned.

Cancellation or alteration by us

In the unlikely event that we have to cancel or alter your tour, you will be notified as soon as reasonably possible and offered a full refund or comparable tour if available. We will not be held liable for cancellations due to unusual and unforeseeable circumstances beyond our control. Compensation will not be payable by us if we are forced to cancel or in any way change your tour due to the minimum number of participants not being attained by you, failure on your part to pay the final balance or for reasons of force majeure.

Circumstances beyond our control

Except where we say differently elsewhere in these conditions, we cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if, as a result of circumstances beyond our control, we have to change your booking after departure, or we, or our suppliers, cannot supply your booking, as we, or they, had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, terrorist activity, civil unrest, industrial dispute, bad weather (actual or threatened) and significant building work ongoing outside of your accommodation or Golf Course which is not known to us in advance of your departure date and building work from a third party.

Bad weather policy

In the event of rain, fog or lightning while on the golf courses, the decision to stop or continue to play lies with the golfers, as it is recognised that conditions can change from minute to minute. Golfers on the first tee will be advised of the conditions by the starter. If golfers decide not to start, reasonable endeavours will be made to reschedule either later that day or the following day depending on availability. If golfers decide to play but do not complete 18 holes, refunds will not apply.

Cost excluded from your tour

The price of your golf tour does not include flights, airport taxes, taxi’s, sightseeing, telephone calls, laundry requirements, entertainment arrangements, all meals drinks and beverages, golf club hire, cart or car hire fees, caddies, gratuities and any other items of a personal nature, other than organised by us and subsequently specified in your booking confirmation.

Cancellation charges

If you, unfortunately, have to cancel your golf tour with us for any reason, you will incur costs as a consequence. The cancellation will only be effective on receipt of written notification by you. We think it is not unreasonable to charge for the cancellation of a confirmed booking and so the following fees will apply, depending on when the cancellation occurs.

Eight weeks or more – Deposit only

Eight weeks to six weeks – 50% of your holiday invoice

Less than six weeks – 100% of your holiday invoice

Depending on the reason for the cancellation, you may be able to reclaim these charges under the terms of your holiday insurance policy. Claims should be made directly to the insurance company concerned and not to Bespoke Golf Experiences

Our Liability

We do not accept liability where there has been no fault on our part or of our suppliers and where the events complained of are due to circumstances beyond our control or which neither us nor our suppliers, could have foreseen. In the event of any liability being accepted by us, we will not be liable for more than the cost of the tour. If you arrange your travel to your chosen golfing destination by air, rail or sea we cannot accept responsibility for loss or injury suffered by you as the result of acts or omissions of the providers of these services. It is entirely your responsibility to ensure that you make these arrangements through a reputable provider.

Travel and Golf

We do not operate a ticket or voucher system for you or your group. After having received full payment from you, all cost’s commensurate with those as stated in your booking confirmation will be our responsibility. Any other costs incurred by the client during the holiday will be his or her own responsibility. If any client has a special request, we will do our utmost to satisfy that request, however, please do not accept this as a guarantee that we will succeed, but rather as a guarantee that we will endeavour to do so. Please let us know of your party’s playing standard as some courses do require a handicap certificate about which you will be informed. This information is very useful for us when planning your golf tour. It is also useful for the golf clubs that clients will visit. There are significant green fee reductions available for PGA registered professionals at all of the courses featured on the website, please ask for details.

As we do not exercise any direct control over the running of the golf courses we cannot accept liability for any acts or omissions on the part of the golf course management. A handicap certificate is sometimes requested by golf courses at our tour destinations along with a knowledge of golf rules. Each golf course reserves the right to refuse access if it is judged that individuals do not display the required etiquette, ability and/or knowledge. We cannot be held responsible in these circumstances. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the golf course and are final. We cannot be held responsible should inclement weather prevail.

Buggies are available at some of the courses and can be reserved and paid for by us where specifies. The golf course you have chosen to play can decide at any time not to allow their use because of adverse weather or any other reason and we cannot be held responsible for this. We regularly inspect the standard of all of the great courses within our portfolio. Golf course maintenance such as aerating greens and improving drainage will happen from time to time and will often be scheduled at short notice, depending on the weather. Sometimes we are not always made aware of when this will occur. Equally, in particularly dry spells when there are water bans in place, fairways and greens may be burnt and not provide you with the best playing conditions. Events such as these are out of our control and we cannot be held responsible for the condition of the course during your golf tour.

Client dissatisfaction

We always seek to ensure that we and our suppliers, provide you with a quality service. If for some reason, you are not wholly satisfied, we will seek to provide a quality solution. The exception being that your actions led to that dissatisfaction and where unforeseeable circumstances meant that the dissatisfaction could not have been avoided. It is your responsibility to inform us and the supplier of any defects or faults at the earliest opportunity. If you feel your complaint has not been dealt with in a satisfactory manner it must be followed by a formal letter of complaint received by us within four weeks of the completion of your tour. We cannot accept any Liability in respect of any complaint which is not notified to us in accordance with this clause. If in the unlikely event that the dispute cannot be resolved amicably, the matter may be sent to the Chartered Institute of Arbitration for resolution.

Insurance

We do not provide insurance cover and it is therefore not included in the price of your holiday. We would strongly suggest you contact your local insurance expert to provide the relevant cover. In the unlikely event that you need to make such a claim, such important cover might include, trip cancellation, personal injury/liability, emergency assistance and medical evacuation along with the theft or loss of your baggage and golf clubs. It is your responsibility to ensure that the insurance cover purchased is adequate for the purpose it is required. You must have a valid EHIC (European Health Insurance Card) as this may be a condition of your insurance policy. Please make sure your policy covers all activities included in the trip and any optional activities you may wish to undertake.

Client refund

We do not provide refunds for any unused or partially used portions of the booked itinerary, once the tour has commenced.

Personal belongings

We will at no time be held responsible for the loss or damage to personal items belonging to you or any member of your party. Personal items remain the sole responsibility of the client.

Visas, passports and participation requirements

You must be in possession of a valid passport along with the necessary visas to allow entry into the country you are visiting. Any costs or fine incurred by you for failing to meet such requirements will be your sole responsibility. Any information regarding your decision to travel to the country where you reserved golf tour is situated can be obtained from the Foreign and Commonwealth Office which provides up to date information in order for you to make an informed decision regarding your decision to travel.

Medical Issues

If you or any member of your party has any medical condition or disability that requires assistance, please inform us at the time of accepting our tour quotation. If diagnosis occurs after you confirm your booking, then please inform us as soon as possible after you become aware. If the supplier in question reasonably feels that they are unable to accommodate the particular needs of the person concerned we reserve the right to cancel your booking. Similarly, if you do not inform us of the details of any such medical condition at the time of booking we reserve the right cancel your booking.

Optional activities

If you purchase any optional services or activities that are not part of your pre-booked itinerary, the contract for the provision of that service/activity will be between you and the provider. The decision to purchase in any such service is entirely at your own discretion and risk. If you do have any complaint about or problem with, any service purchased your claim should be directed to the activity provider and not to us.

Damage caused by clients

Clients are liable for any breakage, damage or loss to the accommodation and its contents, whether the breakage, damage or loss is accidental or deliberate. All repair, breakage and damage costs must be paid prior to you departing the accommodation. We reserve the right to invoice the client for all breakages, damages or losses that remain unpaid at the time of departure. We also reserve the right to terminate a client’s tour if their behaviour is detrimental to Bespoke Golf Experiences.

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